Question 1

What is a visitor management platform?

Accepted Answer

It is a digital system for registering visitors, notifying hosts, recording approvals, tracking who is on-site, and closing each visit with a searchable audit trail.

Question 2

Can GuestPass work without internet?

Accepted Answer

Yes. Gate teams can continue core check-in work when connectivity drops, and records sync after the connection returns.

Question 3

Do we need special visitor-management hardware?

Accepted Answer

No. GuestPass is designed to run on standard Android phones or tablets, with a web dashboard for administrators.

Question 4

Can visitors pre-register before arrival?

Accepted Answer

Yes. Expected visitors can receive a secure QR pass so the entrance team can verify and admit them faster.

Question 5

Does GuestPass support multiple locations?

Accepted Answer

Yes. Administrators can monitor visitor activity, users, entrances, and records across multiple sites from one dashboard.

Question 6

Can GuestPass also track guard patrols?

Accepted Answer

Yes. Guardian Assist is the optional guard operations solution for GPS clock-ins, NFC checkpoints, welfare checks, incidents, and patrol evidence.

Question 7

Does GuestPass work outside Kenya?

Accepted Answer

Yes, the platform runs anywhere. SMS-based host approvals currently run on Kenyan phone numbers, while other regions use in-app and email approvals during rollout.