Question 1

Can I change or upgrade my plan later?

Accepted Answer

Yes. Start on any plan and move up, down, or add more sites whenever your estate needs to, your data stays intact.

Question 2

Do guards and residents need the app?

Accepted Answer

Guards and hosts use the free Android app at the gate and at home. Residents can also receive SMS alerts without installing anything.

Question 3

Is GuestPass available outside Kenya?

Accepted Answer

Yes. The platform works anywhere. SMS-based host approvals currently run on Kenyan phone numbers; organisations in other regions use in-app and email approvals while SMS coverage expands. Check-in, host approval, live status, and guard patrol tracking work the same everywhere.

Question 4

What happens if the internet goes down at the gate?

Accepted Answer

GuestPass keeps working offline. Check-ins and exits are captured locally and sync automatically once the connection is back.

Question 5

Is our visitor and resident data secure?

Accepted Answer

Yes. Data is encrypted at rest and in transit, backed up off-site, and access is controlled by roles and permissions.

Question 6

How long does setup take?

Accepted Answer

Most estates are up and running the same day. Create your account, add your houses and guards, and start checking visitors in.